Privacy Policy

Information we collect

We collect information you provide directly through the website, phone, WhatsApp, email or an approved booking channel.

• Name, email address and phone or WhatsApp number.
• Program, date, time, menu and guest details.
• Dietary or allergy notes that you choose to provide.
• Hotel or pickup location only when pickup is requested.
• Additional booking notes, consent records and booking reference.
• Limited technical information needed to operate, protect and troubleshoot the website.

How we use information

We use personal information only where needed to respond to an enquiry, manage and confirm a booking, reserve capacity, prepare for dietary or pickup needs, provide the experience, keep operational records, protect the service and meet applicable legal obligations.

Depending on the circumstances, processing may be necessary to take steps you request before a booking, perform the confirmed booking, comply with law, support legitimate operational needs or act with your consent where consent is required.

Sharing information

We do not sell personal information. We may share only the information reasonably necessary with people who help deliver the booked experience, website and hosting providers, an approved booking or payment provider when used, professional advisers, or authorities when disclosure is required by law.

External booking, messaging and payment services may process information under their own privacy terms.

Sensitive details and data minimisation

Dietary and allergy notes may reveal health-related information. Please share only what is necessary for us to prepare safely. Hansa does not currently ask guests to upload passport or identity-document images through the booking form.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described above and for applicable accounting, dispute, security or legal requirements. We then delete it or make it non-identifying where appropriate.

We use reasonable administrative and technical measures to reduce the risk of unauthorised access, loss, misuse or disclosure. No internet service can guarantee absolute security.

Your choices and rights

Subject to applicable law, you may ask to access, correct, delete, restrict or obtain a copy of your personal information, object to certain processing, or withdraw consent where processing relies on consent. Some requests may be limited where information must be retained or used for legal reasons.

To make a request, contact us using the details on this page. We may need enough information to verify that the request relates to you.

Cookies, international services and updates

The website and its service providers may use essential cookies or similar technical data needed for security, administration and core site functions. If optional analytics or marketing technologies are introduced, the related notice and choices should be updated before use.

Some service providers may process information outside Thailand. Where applicable, we will use reasonable safeguards and follow legal requirements for such transfers.

We may update this policy when services or legal requirements change. The latest version and its update date will appear on this page.