Cancellation Policy

Requesting a change or cancellation

Please contact Hansa Thai Cooking directly by phone, WhatsApp or email. Include the booking name, booking reference (if available), experience date and the change you are requesting.

Notice period

Please give us at least 24 hours’ notice before the scheduled start time if you need to change or cancel your booking.

A requested change is subject to availability and is not confirmed until Hansa Thai Cooking confirms it with you.

Late requests and no-shows

If less than 24 hours remain, or if a guest does not attend, please contact us as soon as possible. Any rescheduling or refund option will depend on the confirmed booking and payment arrangement and will be reviewed individually.

Changes made by Hansa

Safety, weather, ingredient availability or other circumstances outside our reasonable control may require us to adjust an activity, time or pickup arrangement. If Hansa must make a material change or cancel an experience, we will contact the booking guest and explain the available options.

Payments and refunds

Payment instructions, refund eligibility and the method used to return any approved amount depend on the payment arrangement confirmed for your booking. Hansa will not ask you to use a payment method that has not been communicated through an official Hansa contact or approved booking channel.

Processing time can depend on the bank, payment provider or booking partner. Hansa will provide the relevant details when an option is confirmed.